COVID-19 UPDATE As we all do our best to stop the spread of COVID-19, Torrens House has put further measures in place to keep you safe and cared for during this time of uncertainty and increased anxiety. Face-to-face therapy sessions are continuing, with strict safety precautions in place to keep you, the vulnerable in our community and us all safe. In short, we encourage you to maintain your appointments, unless you or anyone in your household has been placed in quarantine for coronavirus, returned from an overseas trip or cruise in the past 14 days, or is experiencing flu-like symptoms; fever, cough, sore throat or shortness of breath. In these situations, we encourage you to call us so we can re-schedule or offer a telehealth or online session. Telehealth or online sessions are also available so you can maintain continuity of your therapy without physically coming to our rooms. Please call Torrens House on 8552 6697 to discuss your situation, as always, we are here to help and to accommodate your needs as we navigate challenges and work towards better mental health for all. From The Clinicians and staff at Torrens House

Privacy Policy

The following is our policy of managing personal information. We believe this is consistent with the legal requirements of the National Privacy Principles from the Privacy Act (1988).

Purpose of collecting and holding information
The information is gathered as part of the assessment, diagnosis and treatment of a client's condition,. The information is retained in order to document what happens during sessions, and enables the psychologist to provide a relevant and informed psychological service. It also contains personal information such as name, address, contact phone numbers, and other information, which is relevant to the psychological service being provided.

Disclosure of information

The content of our sessions remains confidential unless:

  • we have your explicit authority to reveal information or

  • we believe you are at risk of harming with yourself or some other person or

  • a serious crime such as child abuse has been committed

  • our files are subpoenaed in court or other legal proceedings (e.g. workers compensation administration).

Requests for access to client information
At any stage you as a client are entitled to access to the information about you kept on file, unless the relevant legislation provides otherwise. The psychologist may discuss with you appropriate forms of access.

Concerns
If you have a concern about the management of your personal information, please inform our Practice Manager, in writing and she will take your concerns up with the Principal Psychologists, Chris Wigg and Simon Canny. The National privacy Principles can be found at http://www.privacy.gov.au/publications/npps01.html

Ultimately, if you wish to lodge a formal complaint about the use of, or access to, your personal information, you may do so with the: Office of the Federal Privacy Commissioner on 1300 363 992, or GPO Box 5218, Sydney, NSW 1042